Data Deletion Instructions

Last updated: August 8, 2026

If you've used Northkey — either as a subscriber (an "Agent") or by connecting a Facebook or Instagram account to a Northkey subscriber's account — you can request that your data be deleted at any time.

How to request deletion

Email privacy@northkey.app from the address associated with your account (or, if you're not sure which address that is, whatever way you'd like us to verify it's you) and ask us to delete your data. Include:

• Your name or email on the Northkey account, if you're an Agent, or
• The Facebook/Instagram account you connected, if you're requesting deletion of the connection data specifically.

What gets deleted

We permanently delete your account details, uploaded content, connected social account tokens, and client records within 30 days of a verified request, except where we're required to keep billing records longer to comply with the law. Revoking Northkey's access directly from your Facebook settings (Settings → Business Integrations) also immediately stops us from accessing your Meta data going forward, independent of an email request.

See our Privacy Policy for more on what we collect and why.